Entidades
call center agents having non-Midwestern-American accent
Afectado por Incidentes
Incidente 3124 Reportes
Startup's Accent Translation AI Denounced as Reinforcing Racial Bias
2021-08-15
A startup’s use of AI voice technology to alter or remove accents for call center agents was scrutinized by critics as reaffirming bias, despite the company’s claim.
Más